Refund Policy

Thank you for shopping at Dilru Art Hub. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days from the date of purchase. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• You must provide proof of purchase (order number or receipt).

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

• The refund will be processed to your original payment method.

• Shipping charges (if any) from the original purchase are non-refundable.

• Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order. We will guide you through the exchange process, subject to product availability.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Custom-made or personalized artwork

• Digital downloads

• Items damaged due to misuse or mishandling

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verifying the issue.

Return Shipping

• Customer responsibility: You will cover return shipping costs unless the return is due to our error (e.g., wrong item shipped).

• Prepaid return label: If the return is our fault, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges are processed within 3-5 business days after we receive the returned item.

Contact Us

For any questions about returns or refunds, reach out to our customer support:
📞 Phone: 071 016 2830
📧 Email: info@dilruarthub.com

Last Updated:30.07.2025